If you want to return, please contact me first. If the item is broken when you received it and could please do not sign for this item, and you should contact me or post office frist, i will do my best to help you. We live in china, we exist time difference, our working time is Beijing time: 08:00-18:00, I will reply you within 16 hours, Sometimes, I maybe away the office, so maybe respond you a little late. Beijing time=PDT time+15 hours, =UTC time+8 hours, =BST time+7 hours. The item "Weta 31 LAKESIDE Hobbiton Scene Model The Lord of the Rings Display Statue" is in sale since Wednesday, January 27, 2021.This item is in the category "Collectibles\Fantasy, Mythical & Magic\Lord of the Rings\Figurines, Statues, Busts". The seller is "crazystonetoys" and is located in Suzhou. This item can be shipped worldwide.